1. Introduction
Welcome to Oursonelife. These Terms and Conditions govern your access to and use of our website, services, and products.
By using our services, you agree to comply with these terms. If you do not agree, please do not use our services.
2. Services Offered
Oursonelife provides:
- Weekly and monthly delivery of home-style, healthy food
- Delivery services within specified regions
Please note, this is not a subscription model. Each order is placed manually and independently.
3. Eligibility
By using our site, you confirm that:
- You are at least 18 years old or have the permission of a legal guardian
- All information provided by you is accurate and complete
- You will use our services only for lawful purposes
4. Orders & Payments
- Orders must be placed as per the cut-off time mentioned on the website or communicated to you.
- We reserve the right to reject or cancel any order due to unforeseen issues.
5. Pricing
- All prices listed on our website are final and inclusive of applicable taxes.
- Prices are subject to change without prior notice.
6. Delivery Policy
- Deliveries are made on the agreed dates and time slots.
- We are not responsible for delivery failures due to customer unavailability, wrong address, or unforeseen events.
- Delivery availability may vary based on your location.
7. Cancellations & Refunds
- Orders once confirmed cannot be cancelled.
- We do not offer returns or refunds unless:
- There is a valid issue with the product (damaged/spoiled/missing)
- You report the issue within 24 hours of delivery for return after a clear photo proof.
- Refunds will be processed manually after deducting charges for any consumed product.
- If refund is approved, the refund will be credited to the original payment account within 3 business days
- Delays or interruptions in service
- Health concerns due to unknown allergies or personal conditions unless previously communicated
- Loss or damage caused indirectly by your use of our service
8. Intellectual Property
All content on our website – including text, images, logos, and product designs – is the property of Oursonelife and may not be reused or reproduced without permission.
9. Limitation of Liability
Oursonelife is not liable for:
10. Privacy
We take your privacy seriously. Please review our Privacy Policy to understand how we handle your personal data.
11. Changes to Terms
We may update these terms from time to time. Continued use of our services indicates your acceptance of the revised terms.
12. Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
13. Contact Information
For any queries related to these terms, reach out to us:
Email: contact@oursonelife.com or
oursonelife@gmail.com
Address: 68, Kodangithoppu main, Thirupparankundram, Madurai – 625005